Keeping your personal details accurate is important for account security, verification, and redemptions. If you need to update information such as your name, email address, phone number, date of birth, or address, our Support team can help.
For security reasons, we may request additional information before making changes. This protects you from unauthorized account edits. For example, if someone gained access to your email, we want to ensure they cannot change your account details without confirming your identity.
If you have a pending verification or a pending redemption, please mention it in your request. This helps our team prioritize your update and avoid delays.
Steps
- Open the Contact Us form in the Help Center.
- Tell us which detail(s) you need to change.
- Include your account email so we can locate your account quickly.
Once updated, you may be asked to reverify certain details depending on the change. This is normal and helps keep your account and the platform safe.