If you are unable to claim a bonus, there may be an eligibility requirement that has not yet been met. Some bonuses require a minimum amount of play before they become claimable. Others may be tied to your current rank or level.
You can review your available bonuses by opening the Rewards page. If a bonus appears but cannot be claimed, double check any requirements listed on the page.
If you believe you meet all requirements and still cannot claim your bonus, contact Support and include the bonus or offer name and a screenshot of what you are seeing. This allows our team to review your account and provide a clear explanation.