When completing identity verification, you may be asked to upload a government issued photo ID. Accepted documents typically include a passport, driver’s license, or national identity card. The document must be valid and not expired.
To avoid rejection, make sure the image is clear, well lit, and shows all edges of the document. Do not crop corners or blur information. The text and photo should be legible without glare or heavy shadows.
In some cases, you may also be asked to complete a selfie verification step. This confirms that the person submitting the ID matches the account holder. Follow the on screen instructions carefully and ensure your face is clearly visible.
If your document is rejected, review the reason provided and resubmit with corrected images. If you are unsure which document to use, contact Support before uploading to avoid delays.